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GRIEVANCE REDRESSAL COMMITTEE


GOAL

Excellence in education is the prime focus of the institute. The grievance handling procedure will contribute to the maintaining the harmonious environment in the organization. Grievance Redressal Cell is to address genuine problems and complaints of students, faculty, and other stake holders of the institution. The cell addresses all the problems with genuine care and confidentiality, whatever is the nature of the problem. Students are encouraged to use the suggestion boxes at various places of the campus to express constructive suggestions and grievances. They may also approach the members of the cell or any of their other staff whom they are comfortable with. Students are requested to note that making a complaint is serious and therefore they are to use this power in a responsible manner.

The institute’s policy on grievance redressal has been formulated in order to make all the students and employees aware of the complaint handling process. This system would ensure that the redressal sought is just and fair and is within the given frame-work of rules and regulation. The Committee shall discuss and analyze the causes for the complaints, the complaint resolution process and to discuss the progress and action plans on the same.

Students may also express their grievances online by filling out the form below.

SCOPE

Formation of grievance redressal cells to handle grievances.
Redress students’, staff and faculty grievances separately
Redress girl students’, lady staff and faculty grievances separately.
A separate cell for ladies.
Suitable timings for students’, staff and faculty.
Redress grievances promptly.
To let employees present their issues without prejudging or commenting Use positive, friendly ways to resolve the crisis than punitive steps, which disturb the system.
Reassure them that the authorities will be acting impartially and will try to resolve the matter as amicably as possible.
Ensure effective, sensitive and confidential communication between all involved
Ensure that there is proper investigation of the facts and figures related the problem
Follow documentation of the procedures and of all necessary steps taken to resolve the problem/complaint



Contact Details


Address :

Dr.P.Suresh Mohan Kumar
Principal
Anand Institute of Higher Technology
Kalasalingam Nagar, IT Corridor,
Old Mahablipuram Road,
Kazhipattur, Chennai-603103.

Mobile :

9790743590

E.Mail Id :
grievance@aiht.ac.in

AIHT University

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